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Delivery is available to all West Bank cities and East Jerusalem.
Estimated Delivery TimeWe aim to process all orders within 72 hours, Saturday-Thursday 9am-9pm. Delivery within the alestine typically takes 3-5 days once your order has been processed.
Order Tracking If a tracking number is provided by the courier, we will update your order with the tracking information.
Delivery RatesThe rate charged for the delivery of your order is based on the weight and/or size of your order, and your location. Before the final checkout page you will be shown what the delivery cost will be, and you will have a chance to change your order if you choose.
Free DeliveryFree Delivery is provided for any purchases over 99NIS unless otherwise stated.
Out of StockAll orders are subject to availability. We do our best to accurately track inventory, however, occasionally we sell out of items before online orders can be filled. If an item you have ordered is not available, we will contact you to ask if you would like:1. the out of stock item sent when it becomes available. No additional delivery charges will be applied if the full order is already paid OR 2. an alternative item of the same value. We do not provide refunds, but may offer a gift voucher if the item has been discontinued or no suitable alternative is available.
Cash on Delivery You must provide at least one mobile or landline number so the courier can arrange a suitable time to deliver. Please be available at the agreed time and have the correct amount ready for the courier to collect. If payment isn't available, the order will not be left and an additional charge may apply to re-deliver the order.
Special Instructions There is a text box at the check out to add any notes or special instructions to your order.
Damaged Goods If you receive your order and it has been damaged during transit, please contact us immediately at firstname.lastname@example.org so we can resolve the issue.